Ecolab

Superior Service

Skip Navigation LinksSite Map > About Equipment Care > Superior Service

Superior Service

Ecolab prides itself on delivering best-in-class, results-driven services to our customers during each visit. Our goal is to build a strong relationship between our technicians and your operation. The more our technicians know about your location, the quicker we get you up and running.

Equipment Care Service Technician and Customer

Our technicians are ready for your call

Local Service, National Network

  • Assigned Primary Technician for each account which creates intimate knowledge between your equipment and your technician
  • High First Time Fix Rate – we offer one of the highest rates in the industry

Personalized Customer Care

  • Our Lifecycle Order Management approach ensures service responsiveness, consistency and accuracy
  • Our dedicated Service Delivery Specialists help address all your service questions and concerns

Parts On-demand

  • Critical Parts - stocked on technician’s vehicles and in local warehouses
  • We are single-minded - to deliver you the right parts on-time, in-full and with no-errors